Indications for Use?

What Types of Surgeries and Which Joints are Most Commonly Treated?
Associated Medical provides services to a variety of surgeons including Orthopedic, Plastic, Gynecologic, & General Surgeons as well as providers including Chiropractors, Podiatrists, Physical Therapists, Rehabilitation Clinics, and Veterans Affairs Clinics. Common surgeries in which our equipment has shown clinical patient benefit include scope, revision, partial, or total orthopedic joint surgery, particularly knee, hip, and shoulder.

What is the Procedure for Scheduling a Patient?
We generally interface with the clinical/surgical coordinator who provides us with the physicians' prescription and patient demographic information, including location, date and time of surgery. We prequalify the patient's coverage and confirm scheduled in-service to the coordinator and/or the referring provider.

What Services are Provided Post-Op to the Patient?
We provide in-service and patient training at hospital, out-patient surgical facility, PACU, other clinic, or at the patient's home. The patient is fitted with and trained on wearing of a single-use wrap for the joint or body area affected. Equipment is generally pre-programmed as per the provider's prescription for patient on-off operation. We check-in with the patient at key intervals and retrieve the equipment at completion of treatment.

What's Your Turn-around Time?
In-services are most often completed the same day of surgery, from 0-6 hours post release. We strive to meet the patient and caregiver as soon as possible after the surgical procedure.
Where are Services Provided, What US Regions? Associated Medical focuses operations in the Northeast (NJ, NY, CT, RI, MA). We have oncoming partners throughout the country and expect to be able to provide services to patients nationally in the near future.

HIPAA Compliance?
Associated Medical follows the HIPAA patient privacy guidelines. We use a hosted email exchange system provided by Mailstreet (division of Apptix, Inc.) that is both HIPAA and Sarbanes-Oxley compliant. Providers may communicate patient information via secure email, fax, or phone transmission.

Can You Provide a Demo at My Office?
We would be glad to introduce our services and equipment at your office or facility. Please contact us to make arrangements.

PATIENTS
What does Associated Medical Offer to Patients? We offer orthopedic and post-surgical home-care services via state-of-the-art technologies designed to improve outcomes.

Will My Insurance Cover the Cost?
Generally, yes, our services are covered by most insurance carriers, including workers compensation, Medicare, and Medicaid. We will always prequalify your coverage in advance. If you are uninsured or under-insured for the cost of our services, we will strive to present this information to you in advance. Usually, we are able to work out private terms to ensure that you will receive the care prescribed and requested by your physician/surgeon.

How Do I Request Your Services?
Our services are requested by healthcare providers. You will need to contact your surgeon with our website, literature, and contact information.

How Does The Process Work?
We contact you in advance of your surgery and subsequently meet you after your surgery often at an out-patient surgical facility or at your home. We train you and a caregiver (spouse, parent, etc) on use of the machine and wearing of the wrap(s). We pick up or you return the equipment to us at the duration of the treatment as per your provider's prescription.

How Do I Use The Machine?
Refer to the patient tab above. Click the downloadable PDF machine operating instructions that is appropriate for your particular care. Call us for assistance as needed.

How Long Do I Use The Machine?
Refer to your physician's script for your daily treatment and duration of treatment. Typical total time of use may range from 1 to 3 weeks.

I Get an Error Message When Operating My Machine?
Call us to discuss. Otherwise, perform the following checks. Turn unit to OFF position. Remove and reconnect power cord - check that power cord is properly connected to a 120V outlet. Remove and reconnect all port connectors by pushing down on metal release or twisting for DVT ports. Ensure that there is no kink in the cord/hoses. Unscrew reservoir knob on top of unit, check that there is at least 50% volume of fluid. If volume of fluid is low, add distilled water via the fluid bottle provided with the unit. Ensure that all 3 ports of the therapy wrap are securely connected to the hose. You will hear audible clicks when a proper connection is made. Place the wrap around your body as appropriate. Turn unit to ON position. Observe display and call us if error message persists. Further, ensure that there is at least 6 inches of airflow around the machine and that the unit is dry. Look at the mesh filter around the machine to ensure that airflow is not blocked. Machines may not operate if left in cold environments; allow machine to come to normal temperature for operation.

What Is The Procedure For Returning Equipment?
Please call or email support@assocmed.com to arrange a pickup. If you have been provided with a return airway bill, please call the carrier as per our instructions. Leave the unit in a safe location the morning of the scheduled pickup.

I Have Questions Regarding a Bill I Have Received?
Please direct billing questions to billing@assocmed.com. Our billing staff will be glad to assist you.

What Is Your Patient Hardship Program?
Associated Medical's equipment and services have a positive impact on patient outcomes. If your physician prescribes our services, we will do everything in our power to ensure that you receive treatment for the duration as requested by your provider. However, there are fixed and real costs relating to our operation including equipment, disposables, travel and staff time.

If you are uninsured, under-insured, or unable to pay for our services, contact us at billing@assocmed.com. We are willing to work with you for alternate payment arrangements